Our Perspective

MERU Conversation Series Evaluating the Domestic Freight Market Bill Jackson, MERU Strategic Partner   Evaluating the Domestic Freight Market MERU: Bill, thank you for taking the time today. Price increases and delays appear to be rampant in the domestic freight market at present. Can you embellish a bit more on what is going on? Bill:…

MERU Insights: Five Common Pricing Myths Pricing can be a powerful way to unlock value and drive ‘margin expansion’. Pricing is an untapped value lever that is often overlooked or is usually lower in priority. Optimizing pricing can have a multiplier effect on the bottom line. The impact compounds over time, and often there’s limited…

MERU Conversation Series Evaluating the International Freight Market Wayne Thompson, MERU Strategic Partner   Evaluating the International Freight Market MERU: Wayne, thank you for taking the time today. Shipping costs to the West Coast have exploded. Can you give us a sense of why this has happened? Wayne: Demand. Shipping carriers attribute price increases to…

MERU Conversation Series Maximizing Marketing Efficiency and Deciphering IOS Privacy Change Impacts MERU Strategic Partner, Taylor Holiday   Maximizing Marketing Efficiency and Deciphering IOS Privacy Change Impacts with Taylor Holiday Taylor: I was a professional athlete and played baseball in the New York Yankees organization. When I was released from the Yankees, I had to…

The Summit: Evolving the Customer Service Function Shifting the Customer Service team to a source of revenue while lowering the cost-to-serve and improving customer service levels. We have seen COVID-19 dramatically alter customers’ purchasing habits in all industries. As face-to-face interactions have diminished, Customer Service (CS) functions across the US were faced with a new…

2021 Summer Reading List 7 favorite reads for the summer Looking for a good read? Whether you’re off to the beach on family vacation, unplugging for the weekend with a trip to the mountains or enjoying downtime at home this summer, our latest reading list curated by the MERU team has some great books to choose…

MERU Conversation Series The Future of Logistics with Richard Peretz MERU Strategic Partner, Richard Peretz   The Future of Logistics with Richard Peretz MERU: Supply chain has probably been more in the news recently than ever before, between the Los Angeles port situation and the Suez Canal. Are there any big picture lessons here, or…

We Choose to Challenge Our shared core values are what define MERU and set us apart. From how we interact with each other and our clients to our commitment to excellence and delivering amazing outcomes, these core values are fundamental to who we are as a firm. As we live and breathe the values and characteristics that…

Virtual Presence and Online Communication Virtual Presence and Online Communication Kathryn Dewing and Anna North recently discussed some of the differences and impacts of working and communicating in an online world compared to that of a traditional in-person setting. This initial conversation led to further research and exploration of how communication has adapted to fit…

Congratulations to Our New Promotions! MERU’s 2021 Promotions After a substantial year of growth for our firm in 2020, we are excited to carry this momentum into the new year by celebrating the promotions of three of our colleagues. Congratulations to Jason Armes, John Lewis and Anna North for their achievements in 2020. We are…